How to Say Goodbye

‘I forgot, organisation is liberation,’ he parroted. I think it was meant to mimic me. A flourish of blush spread across his cheeks at the look I gave him.

I let it go and cleared my throat.

‘It’s time.’

He composed himself, gave a solemn nod, then pressed play. The room was suddenly filled with the sound of Gerry and the Pacemakers’ ‘You’ll Never Walk Alone’. It played at just the right volume from the hidden speakers that had recently been installed at my suggestion, the sound optimised so that the acoustics were the same for all the guests.

‘Show time,’ Leon whispered and pulled open the doors.

We took our positions. We were mere background players from then on. There to observe, supervise and, above all, ensure everything went to plan. The family slowly walked in, steely determination etched on their pale faces.

A light oak-veneered coffin was carried over the threshold. Heads bowed, feet shuffled, the odd gasp of breath was just audible over packets of tissues rustling. As the service got underway, I scanned my eyes around the congregation. Mr Oakes had clearly been a popular man. I’d gone to the liberty of printing off extra orders of service just in case the numbers given by his family were off slightly, and I appeared to be proven right. Nearly every seat was taken.

I sensed Leon smiling at me.

‘You’re miming the words again,’ he whispered. I looked away to hide any sign of blushing. I had a habit of doing that.

Mr Oakes’s son, Edward, made his way to the lectern. Each slow step was painful to watch. He tugged at his shirt collar and fidgeted in his black suit. Clearly a trip to the dentist or a gruelling job interview would be a walk in the park compared to this. Some people revelled in being centre stage, no matter what the occasion. Edward Oakes was not one of those people.

He took two deep breaths to compose himself. The microphone whined that he was too close, a jolting sound that clearly didn’t help with his nervous state. He jerked back and wiped his glistening forehead.

‘I’ve been asked to give a reading and then introduce the piece of music Dad loved so much.’ He swallowed and tried to focus his red-rimmed eyes on the card in his trembling hands. I ran through the short, concise speech in my head. His mother had chosen the text and the song was one they’d danced to on their wedding night.

He cleared his throat once more and began to read.

*

Before long, guests exited the room, blinking back the bright spring sunlight and exclaiming what a good service it had been.

‘He would have been proud.’

‘It summed him up perfectly. He’d have been sorry to have missed it.’

I bowed my head as they filed past.

‘Grace? Thank you.’ Mrs Oakes had come up to me and was now gripping my elbow. Her mascara had smudged and her voice trembled with emotion but she was doing a remarkable job of holding herself together. I wondered how long she would cope, keeping up this pretence.

‘You’re more than welcome. I hope everything went well?’

She let out a loud sniff. I subconsciously patted in my back pocket for the packet of tissues I always kept with me. She kept in the threat of tears and gave my arm a rub.

‘He would have been delighted. I noticed the red ribbons. A lovely touch. I didn’t know we’d mentioned him being a Liverpool fan – he was mad for them.’ She flicked her eyes heavenward and smiled sadly. ‘We were driven past his favourite pub on the way here, where he used to go and watch the games on the big screen. The landlord and the staff all lined up as we went past. It was very touching. I didn’t even know they’d been told the news.’

I’d go and thank the team for pulling that off. I’d had a long chat with the landlord, who’d insisted he do something to mark the passing of one of his locals.

‘I’m so pleased it all went to plan. You had quite the turnout too. Your husband was clearly a much-loved gentleman.’

Mrs Oakes blinked at the guests still making their way out from the ceremony room. For a second it seemed like she’d forgotten why she was here. ‘He was.’

‘I won’t keep you, but if there is anything else you need then please don’t hesitate to give me a call.’

She smiled and sniffed again. Her game face going on. ‘Oh and thank you for your lovely note, it was very thoughtful.’

I had popped it through her letterbox yesterday evening, wanting to let her know that I was thinking of her. The night before you bury your husband was never going to be a pleasant one.

‘You’re welcome. My phone number is on there if you ever can’t get me at work. Take care of yourself, Mrs Oakes.’

I left her surrounded by her family and friends and allowed myself a slight rush of pride as I walked over to my car. Another success. Mrs Oakes and the other families that I helped would never know the lengths I went to in order to deliver on the day. I was proud of the unseen ways in which I ensured a personal and heartfelt tribute to the people in my care. I took it upon myself to see the side of people that others don’t see. I knew how important this was. It made the late nights, extra work and long shifts worth it – knowing I had done as much as I possibly could.

This was not a dress rehearsal, after all. You only get one chance at the perfect goodbye.

Chapter 1 (#ulink_46c554ae-077f-5347-a51a-562047ad4770)

‘Morning, Mrs Craig. Can you believe it’s Friday already?’ I sang, opening the door.

Mrs Craig stayed silent.

‘It’s set to be another cold one this weekend. I just hope we don’t get the snow that they’re predicting. Can you believe it, snow in March? I wouldn’t want that to ruin your big day.’

There was still no sound from Mrs Craig.

‘Right, I’m going to put the kettle on.’

Leaving Mrs Craig to it, I settled at my desk to have my breakfast, first making sure to pop out the tiny white pills that must be taken on an empty stomach, just as Doctor Ahmed prescribed. I opened the newspaper and allowed myself ten minutes before the day properly began. Flipping straight to page thirty-four, I checked that all the names had been spelled correctly and the text was free from grammatical errors. I still remembered the waves of nausea when I’d noticed they had printed a colon instead of a semi-colon for Mrs Briars back in 2015. I glanced at the clock. I had ten minutes before the rest of the team would be in, so I decided to quickly do a last-minute check of Facebook and Instagram before any interruptions. I tried my hardest not to use those sites at work, but I’d been so busy that I was finding it tough to stay on top of things.

When the doorbell went, I didn’t need to check the video monitor to know who was waiting on the doorstep. There she was, a vision in beige. Ms Norris’s visits were like clockwork: every Friday morning, the same for the past nine months.

‘What is with this weather?’

The plump woman tutted, readjusting the flowery chiffon neck scarf that had twisted in the howling gale. It was severely tangled around her saggy, powdered jowls like some sort of butterfly-patterned noose.

‘I’m sure I never heard that nice weather man with the funny accent say anything about a hurricane this week. I just don’t know if I’m coming or going. One moment they’re saying it’s warmer than average and the next it’s like living in the North Pole. Bring on summer, I say!’

I stood up and hurried to help close the door behind her, crunching on leaves that had blown in like fallen confetti around her sensible black shoes. I’d have to get the Hoover out the minute she left. Tan-coloured tights bagged at her swollen ankles.

‘Morning, Ms Norris,’ I smiled.

Her normally sleek porcelain grey bob now resembled tousled candy floss.

‘I wasn’t expecting you to brave it out in this weather.’

‘It’ll take a bit more than Storm Elmo or whatever ridiculous name they’ve given this one to keep me indoors. Purdy doesn’t watch the weather report, so it doesn’t matter one jot to her if it’s glacial or a heatwave. When she needs a walk, she needs a walk.’

I peered past Ms Norris, now taking off her thick beige pea coat, to see Purdy tied up to the railings outside. The flat-faced pug, also beige, was shivering dramatically.

‘Er… will she be OK out there?’

Ms Norris wafted a liver-spotted hand, red-lacquered nails flashing in front of my face. ‘She’s the ultimate drama queen, that one.’