"That's me," said Kirgan, who knew the boss up one side and down the other. "You give me the engines, and I'll keep 'em out of the shop." And with that he went across the yard and took hold, before he had even hunted up a place to sleep in.
Mr. Van Britt was the next man to show up. He was fine; a square-built, stocky little gentleman who looked as if he's always had the world by the ear and never meant to let go. Though it was a time when most men went clean-shaven, he wore a stubby little mustache, closely clipped, and while his jaw looked as if he could bite a nail in two, he had a pair of twinkling, good-natured eyes that sort of took the edge off the hard jaw.
"Well, I'm here," he said, dropping into a chair and sitting with his legs wide apart. And then, ignoring me as if I hadn't been there: "Graham, what the devil have you got against me, that you should drag me out here on the edge of nowhere and make me go to work for a living?"
The boss just grinned at him and said: "It's for the good of your soul, Upton. You've too much money. Your office is up at the end of the corridor and your chair is empty and waiting for you. Your appointment circular has already been mailed out."
Mr. Hornack was the last of the new office staff to fall in, though he didn't have nearly as far to come as some of the others. He was red-headed and wore glasses. They used to say of him on the Overland Central that he fired his chief clerk regularly twice a week, and then hired him over again, which was merely a roundabout way of saying that he had a sort of meat-axe temper to go with his red hair. But they also used to say that he could make business grow where none ever grew before, and that's what a traffic man lives for.
When the new staff was made up, Mr. Norcross gathered all the department heads together in his office and laid down the lines of the new policy. He put it in just eight words: "Clean house, and make friends for the company." Then he gave them a little talk on the conditions as he had found them, and told them that he wanted all these conditions reversed. It was a large order, and both Mr. Van Britt and Mr. Hornack said as much, but the boss said it had to go just that way. There would be a little money for betterments, but it must be spent as if every dollar were ten.
Naturally, the big turn-over brought all sorts of disturbances at the send-off. Some of the relieved cousins and nephews stayed in town and jumped in to stir up trouble for the new management. The Herald, which was the other morning paper, took up for the down-and-outs, and there wasn't anything too mean for it to say about the boss and his new appointees. Then the employees got busy and the grievance committees began to pour in. Mr. Norcross never denied himself to anybody. The office-door stood wide open and the kickers were welcomed, as you might say, with open arms.
"You men are going to get the squarest deal you have ever had, and a still squarer one a little farther along, if you will only stay on the job and keep your clothes on," was the way the boss went at the trainmen's committee. "We are out to make the P. S. L. the best line for service, and the best company to work for, this side of the Missouri River. I want your loyalty; the loyalty of every man in the service. I'll go further and say that the new management will stand if you and the other pay-roll men stand by it in good faith, or it will fall if you don't."
"You'll meet the grievance committees and talk things over with them when there's a kick coming?" said old Tom McClure, the passenger conductor who was acting as spokesman.
"Sure I will – every time. More than that, I'll take a leaf out of Colonel Goethal's book and keep open house here in this office every Sunday morning. Any man in the service who thinks he has a grievance may come here and state it, and if he has a case, he'll get justice."
Naturally, a few little talks like this, face to face with the men themselves, soon began to put new life into the rank and file. Mr. Norcross's old pet name of "Hell-and-repeat" had followed him down from Oregon, as it was bound to, but now it began to be used in the sense that most railroad men use the phrase, "The Old Man," in speaking of a big boss that they like.
This winning of the service esprit de corps– if that's the word – commenced to show results right away. The first time Mr. Norcross's special went over the line anybody could see with half an eye that the pay-roll men were taking a brace. Trains were running on better time, there was less slamming and more civility, and at one place we actually found a section foreman going along and picking up the spikes and bolts and fish-plates that the wasters ahead of him had strewn all along the right-of-way.
There was so much crowded into these first few weeks that I've forgotten half of it. The work we did, pulling and hauling things into shape, was a fright, and my end of the job got so big that the boss had to give me help. Following out his own policy, he let me pick my man, and after I'd had a little talk with Mr. Van Britt, I picked May, the young fellow who had been so disgusted with his job under Van Burgh. Frederic of Pittsburgh was all right; a little too tonguey, perhaps, but a worker from away back, and that was what we were looking for.
Out of this frantic hustle to get things started and moving right, anybody could have pulled a couple of conclusions that stuck up higher than any of the rest. The boss and Mr. Van Britt were steadily winning the rank and file over to something like loyalty on the one hand, and on the other, wherever we went, we found the people who were paying the freight a solid unit against us, hating us like blazes and entirely unwilling to believe that any good thing could come out of the Nazareth of the Pioneer Short Line.
This hatred manifested itself in a million different ways, and all of them saw-toothed. On that first trip over the line I heard a Lesterburg banker tell the boss, flat-footed, that the country at large would never believe that any measure of reform undertaken by the Dunton management would be accepted as sincere.
"You talk like an honest man, Mr. Norcross," he said, and he was saying it right in the boss's own private car, too, mind you, "but this region has suffered too long and too bitterly under Wall Street methods to be won over now by a little shoulder-patting in the way of better train schedules and things of that sort. You'll have to dig a good bit deeper, and that you won't be allowed to do."
The boss just smiled at this, and offered the banker man a cigar – which he took.
"When the time comes, Mr. Bigelow, I'm going to show you that I can dig as deep as the next fellow. Where shall I begin?"
The banker laughed. "If you had a spade with a handle a mile long you might begin on the Red Tower people," he suggested. "But, of course, you can't do that: your New York people won't let you. There is the real nib of the thing, Mr. Norcross. What we need is a railroad line that will stick to its own proper business – the carrying of freight and passengers. What we have is a gigantic holding corporation which fathers every extortionate side-issue that can pay it a royalty!"
"Excuse me," said the boss, still as pleasant as a basket of chips, "that may be what you have had in the past; we won't try to go behind the returns. But it is not what you have now. From this time on, the Short Line proposes to be just what you said it should be – a carrier corporation, pure and simple."
"Do you mean to say that you are going to cut loose from Hatch and Henckel and their thousand-and-one robber subsidiary companies?" demanded the banker.
At this the boss stood up and looked the big banker gentleman squarely in the eye.
"Mr. Bigelow, at the present moment I represent Pioneer Short Line, in management and in its policy, as it stands to-day. I can assure you emphatically that the railroad management has nothing whatever to do with Red Tower Consolidated or any of its subsidiaries."
"Then you've broken with Hatch?"
"No; simply because there hasn't been anything to break, so far as I am concerned."
The banker man dropped into the nearest chair.
"But, man alive! you can't stay here if you don't pull with the Hatch crowd," he exclaimed; and then: "Somebody ought to have tipped you off beforehand and not let you come here to commit suicide!"
After that they went out together; up-town to Mr. Bigelow's bank, I guess, and as they pushed the corridor door open I heard the banker say: "You don't know what you are up against, Mr. Norcross. That outfit will get you, one way or another, as sure as the devil's a hog. If it can't break you, it will hire a gang of gunmen – I wouldn't put it an inch beyond Rufus Hatch; not a single inch."
There it was again; but as he went out the boss was laughing easily and saying that he was raised in a gun country, and that the fear of a fight was the least of his troubles at the present moment.
VIII
With the Strings Off
As soon as we returned from the inspection trip, the boss pulled off his coat – figuratively speaking – and rolled up his sleeves. It wasn't his way to talk much about what he was going to do: he'd jump in and do it first, and then talk about it afterward – if anybody insisted on knowing the reason why.
Mr. Van Britt was given swift orders to fill up his engineering staff and get busy laying new steel, building new bridges and modernizing the permanent way generally. Mr. Hornack was told to put on an extra office force to ransack the traffic records and make reports showing the fairness or unfairness of existing tariffs and rates, and a widespread invitation was given to shippers to come in and air their grievances – which you bet they did!
Sandwiched in between, there were long private conferences with Mr. Ripley, the bright young lawyer Mr. Chadwick had sent us from Chicago, and with a young fellow named Juneman, an ex-newspaper man who was on the pay-rolls as "Advertising Manager," but whose real business seemed to be to keep the Short Line public fully and accurately informed of everything that most railroad companies try to keep to themselves.
The next innovation that came along was another young Chicago man named Billoughby, and his title on the pay-roll was "Special Agent." What he did to earn his salary was the one thing that Juneman didn't publish broadcast in the newspapers; it was kept so dark that not a line of it got into the office records, and even I, who was as close to the boss as anybody in our outfit, never once suspected the true nature of Billoughby's job until the day he came in to make his final report – and Mr. Norcross let him make it without sending me out on an errand.
"Well, I think I'm ready to talk Johnson, now," was the way Billoughby began. "I've been into all the deals and side deals, and I've had it out with Ripley on the legal points involved. Red Tower is the one outfit we'll have to kill off and put out of business. Under one name or another, it is engineering every graft in this country; it is even backing the fake mining boom at Saw Horse – to which, by the way, this railroad company is now building a branch line."
Mr. Norcross turned to me:
"Jimmie, make a note to tell Mr. Van Britt to have the work stopped at once on the Saw Horse branch, and all the equipment brought in." And then to Billoughby: "Go on."
"The main graft, of course, is in the grain elevators, the fruit packeries, the coal and lumber yards and the stock yards and handling corrals. In these public, or quasi-public, utilities Red Tower has everybody else shut out, because the railroad has given them – in fee simple, it seems – all the yard room, switches, track facilities, and the like. Wherever local competition has tried to break in, the railroad company has given it the cold shoulder and it has been either forced out or frozen out."
"Exactly," said the boss. "Now tell me how far you have gone in the other field."
"We are pretty well shaped up and are about ready to begin business. Juneman has done splendid work, and so has Ripley. Public sentiment is still incredulous, of course. It's mighty hard to make people believe that we are in earnest; that we have actually gone over to their side in the fight. They're all from Missouri, and they want to be shown."
"Naturally," said Mr. Norcross.
"We have succeeded, in a measure, though the opposition has been keeping up a steady bombardment. Hatch and his people haven't been idle. They have a strong commercial organization and a stout pull with the machine element, or rather the gang element, in politics. They own or control a dozen or more prominent newspapers in the State, and, as you know, they are making an open fight on you and your management through these papers. The net result so far has been merely to keep the people stirred up and doubtful. They know they can't trust Hatch and his crowd, and they're afraid they can't trust you. They say that the railroad has never played fair – and I guess it hasn't, in the past."
"Not within a thousand miles," was the boss's curt comment. "But go on with your story."
"We pulled the new deal off yesterday, simultaneously in eleven of the principal towns along the line. Meetings of the bankers and local capitalists were held, and we had a man at each one of them to explain our plan and to pledge the backing of the railroad. Notwithstanding all the doubt and dust that's been kicked up by the Hatch people, it went like wild-fire."
"With money?" queried the boss.
"Yes; with real money. Citizens' Storage & Warehouse was launched, as you might say, on the spot, and enough capital was subscribed to make it a going concern. Of course, there were some doubters, and some few greedy ones. The doubters wanted to know how much of the stock was going to be held by officials of the railroad company, and it was pretty hard to convince them that no Short Line official would be allowed to participate, directly or indirectly."
"And the greedy ones?"
"They kicked on that part of the plan which provides for the local apportionment of the stock to cover the local needs of each town only; they wanted more than their share. Also, they protested against the fixed dividend scheme; they didn't see why the new company shouldn't be allowed to cut a melon now and then if it should be fortunate enough to grow one."
Mr. Norcross smiled. "That is precisely what the Hatch people have been doing, all along, and it is the chief grievance of these same people who now want a chance to outbid their neighbors. The lease condition was fully explained to them, wasn't it?"