Communication

Communication
Carolyn Boyes

The communication secrets that experts and top professionals use.Get results fast with this quick, easy guide to the fundamentals of Communication.Includes how to:• Use body language to build rapport with anyone• Deal with clients and colleagues at all levels• Get what you want in sales or negotiation• Excel in meetings and presentations• Master email and written communication

Communication

Secrects

The experts tell all!

Carolyn Boyes

Table of Contents

Cover Page (#u9f3afd7d-07c7-50a3-b539-f6eaee4a2d63)

Title Page (#ubea5bb7c-869f-59dc-b711-b03ddce9f754)

Communicate effectively in business (#ue22244a9-184d-57ef-907b-50215f9e38b8)

Firm foundations (#u251cb541-f641-5083-af2f-095d3d47959c)

1.1 Take responsibility (#ua3ef4c27-d2d7-5760-b6ac-ac2da167dec6)

1.2 Watch your facts (#ud8008172-4daf-5d0c-91e8-3c366dbbe69d)

1.3 Listen actively (#u9003acea-7d92-5269-a92c-189185a18c0e)

1.4 Ask effective questions (#u9359a5ae-762f-5782-84f0-417121ee18a9)

1.5 ‘Chunk’ appropriately (#u175a3dca-b406-5673-ad5c-de425a438211)

1.6 Choose your words (#u8b89acb4-1d57-59fe-9531-1cf85e75bf1c)

Body basics (#u89e446c9-57fa-5bdc-8ac6-bd168b2df035)

2.1 Stand out at first glance (#ube20a06f-1c08-5179-a805-b098b9391fe9)

2.2 Be aware of personal space (#uf9d26bf7-e77b-5641-9636-e23d1719e461)

2.3 Practise your handshake (#ud3935cce-bb70-549e-8da8-9c4f27200f51)

2.4 Use eye contact carefully (#u5f7b2650-8241-5b7c-895d-5ef156b2c359)

2.5 Show you’re friendly (#ucb863687-2f92-5801-8744-d4d5aa245764)

2.6 Be authoritative (#litres_trial_promo)

2.7 Be culturally appropriate (#litres_trial_promo)

Team talk (#litres_trial_promo)

3.1 Be aware of dynamics (#litres_trial_promo)

3.2 Take people into your confidence (#litres_trial_promo)

3.3 Show gratitude (#litres_trial_promo)

3.4 Establish a rapport (#litres_trial_promo)

3.5 Give good feedback (#litres_trial_promo)

3.6 Be persuasive (#litres_trial_promo)

3.7 Be a coach (#litres_trial_promo)

Making the most of meetings (#litres_trial_promo)

4.1 Plan and prepare (#litres_trial_promo)

4.2 Pay attention to your audience (#litres_trial_promo)

4.3 Stand (or sit) tall (#litres_trial_promo)

4.4 Keep the discussion relevant (#litres_trial_promo)

4.5 Be a story teller (#litres_trial_promo)

4.6 Keep it short and sweet (#litres_trial_promo)

4.7 Choose the right seat (#litres_trial_promo)

Selling successfully (#litres_trial_promo)

5.1 Be client-centred (#litres_trial_promo)

5.2 Show your client what’s in it for them (#litres_trial_promo)

5.3 Win others’ support (#litres_trial_promo)

5.4 Communicate credibly (#litres_trial_promo)

5.5 Know why clients say “no” (#litres_trial_promo)

5.6 Fire the imagination (#litres_trial_promo)

5.7 Understand values (#litres_trial_promo)

5.8 Avoid “but” and “try” (#litres_trial_promo)