The Girl Without a Voice: The true story of a terrified child whose silence spoke volumes

I could see Imogen and her grandmother when I walked into reception. They were seated in the corner, on the small sofa that was stationed there for the purpose, and both silently watched my progress through the double doors.

I was pleased to see they’d arrived early as it would be much less daunting for Imogen if she could come straight to my classroom with me than run the gamut of all the other kids arriving.

I raised an arm and waved. ‘Morning!’ I called to them, smiling. They both stood as I approached, as if to attention.

Mrs Hinchcliffe was holding Imogen’s arm protectively, but it was clear she was keen to be gone. ‘Do I have to stay with her?’ she asked me, having acknowledged my greeting.

I shook my head. ‘No, no, that’s fine,’ I told her. ‘Imogen can come with me now.’ I turned and met her gaze. ‘Okay? And will you be picking Imogen up again?’ I asked Mrs Hinchcliffe, ‘or will she be making her own way home?’

Imogen’s grandmother shuffled, a touch uncomfortably, I thought, before she answered. ‘No,’ she said, finally. ‘She knows her way home. It’s only five minutes away. And she won’t want me here, I’m sure. Showing her up …’

Now it was my turn to feel uncomfortable. It really did feel odd to be talking about this girl as if she was an inanimate object. ‘Okay, then,’ I said. ‘Well, we’ll be off then, shall we, Imogen? And I’ll see you, well … whenever, Mrs Hinchcliffe. Though it occurred to me that perhaps we could speak on the phone later – have a bit of a catch-up? If that’s all right.’

She seemed a little surprised at my suggestion, but said that, yes, it would be fine, then headed back out into the warm autumn sunshine, throwing a ‘Be good, Imogen’ back towards us by way of a goodbye.

I’d already decided to skip my usual half-hour in the staffroom and as we were in school so early – there were still ten minutes to go till the bell went – take the opportunity to acclimatise Imogen to her new surroundings before the other children all came crashing in.

‘Come on,’ I told her now, beckoning her towards the doors to the main corridor. ‘Follow me.’

She seemed reluctant to make eye contact, but fell into step with me, chin very firmly on chest. But not before I could see the strange blank expression that had now taken over her face. It really was mask-like; as if, now Nan had gone, a shutter had come down. It made the silence between us feel even more uncomfortable.

I chatted as we walked, trying to fill it. I told her about my own children, and how I would have been in school before her and her Nan were, had it not been for my daughter Riley and her scattiness in the mornings and how this particular morning she’d had us all in a spin, rushing around trying to find her a pair of her ‘stupid’ tights. I kept glancing at Imogen as I spoke, but it wasn’t clear that she was even listening, since there was no response at all.

‘There are going to be five other children joining us in a bit,’ I went on. ‘Three boys, two other girls – and they’re all looking forward to meeting you. I think you’ll like them – particularly the girls, Molly and Shona. They’re a little younger than you – Shona’s in year 8 but Molly’s still in year 7 – and they’re both lovely girls.’

The walk wasn’t a long one, but it seemed so. It was a strange business, inanely chirping away to a girl who seemed not to want to listen or respond. And I wondered – what was going through her head right now? Still, my research had told me that this was the right thing to do – just keep on talking, even if it was into a void. And that, I thought, as we reached my classroom, I was good at.

‘Here we are!’ I said, as we approached the door. ‘My little kingdom!’

It was something to see, too – a proper work of art. In contrast to every other classroom door in the school, mine was highly decorated; covered, top to bottom, in daffodils and daisies, all painted by various children who had passed through it and all cut out and covered in sticky-back plastic, in traditional Blue Peter style. A work of art in its own right, everyone in school commented on it, and I was pleased to see it prompt a reaction. No, not in words, but Imogen did seem to do a bit of a double-take on seeing it.

‘We’ll have to get you to paint a flower for it, too, eh?’ I told her as I unlocked it. I laughed. ‘I think there’s just about room!’

Again, there was almost nothing in the way of a response, and it was an equally odd business trying to do my usual welcome spiel. I ushered Imogen to a seat, and as I proceeded to point out the various aspects of the classroom I felt increasingly like an air hostess – one who was trying to keep the attention of my single indifferent passenger, who only glanced up occasionally and apparently indifferently.

‘And that door there,’ I said, once I’d run through all the basic whats and wheres, ‘is the emergency exit, as you can see, but we often take a table or two out there if the weather is nice. Might do today, in fact. We’ll see …’

It was hard work, but just as I was wondering if I should next show her the brace position, I was rescued by the arrival of Henry.

‘Morning, Miss!’ he said brightly, grinning widely at the pair of us.

‘I’m Henry,’ he told Imogen with a confident can-do air. ‘I came in early so I could check you were here. What’s your name again?’

Meeting his eye now, Imogen seemed to physically shrink. Down went the head onto the chest, too.

‘Her name is Imogen,’ I reminded him. ‘Imogen, Henry is our oldest. In fact he’s your age, and he kind of helps me out, don’t you, Henry? With some of the younger ones.’

I watched Henry swell with pride. ‘Yeah, I do,’ he confirmed. ‘I make sure they don’t mess about too much for Miss. An’ I told them they gotta be all right with you, too. So they will be, okay?’

There was no response to this from Imogen, so I supplied one for her. ‘Thanks, Henry,’ I told him. ‘And you’re right. I’m sure they will be. Now, shall we get some drinks made before the others get here?’

Henry moved towards my little corner and grabbed the kettle so he could fill it for me. I was so impressed with him; was this the same boy who was an inch from exclusion? Maybe stewarding Imogen would be really good for him. ‘Hot chocolate?’ I asked Imogen. ‘That’s how we tend to start the day here. With a nice cup of hot chocolate and a biscuit.’

She glanced up and I noticed her gaze flutter up towards me. And was I mistaken or was that the trace of a smile? It was something, at any rate. Something we could build on. Perhaps we might be able to communicate after all. Right now, though, I took it as evidence that she would indeed like a hot chocolate, so I joined Henry and set about arranging all the plastic cups, plus my mug, ready for my next cup of coffee.

I’d done well with my hot-chocolate stash, which I’d shamelessly blagged not long after I’d arrived in the school. There was a drinks vending machine in the sixth-form block, and a man came every month to fill it, and one day, by chance, we’d met along one of the corridors and had fallen into conversation. I’d told him about how several of my kids came into school hungry and thirsty, and he’d told me about how a small proportion of the drinks had torn sleeves and couldn’t go into the machines he serviced. They were usually thrown away, too. Would I like them?

It was a match made in heaven. I got a new supply of hot chocolate once a month, and he got a free cup of tea before he left and, more often than not, a biscuit as well.

It was a full ten minutes before the other kids arrived, and they were long ones, Imogen silently sipping her drink and Henry sneaking peeks at her as he did likewise. After his initial chattiness he didn’t seem to know quite what to do now, and kept glancing towards the door, hoping for reinforcements. I think we were both relieved when a rumble in the corridor bore fruit and the other four kids came bowling in, Shona and Molly arm in arm as per usual, and Ben and Gavin doing their usual pushing and shoving.

‘Ah,’ I said, ‘here’s the rest of our little group, Imogen. Right,’ I told them, ‘come on in and take your seats everyone, and let’s get this party started.’

I made quick introductions as I prepared chocolate for the rest, and told the girls to go and sit at Imogen’s table. Today, with even numbers, we’d have a boys’ group and a girls’ group – for this morning’s activity, at any rate. I also got out the biscuits, eyeing Ben as I always did. Ben, I knew, was one of the kids who never got breakfast, as his dad worked shifts and would be asleep when he’d left for school. I’d once asked him if he could maybe grab some toast to see him through, but his response was that there wasn’t often any bread.

I couldn’t think of Ben without feeling a sharp pang of sympathy, and today was no different. I glanced at him now, yawning away, looking as if he’d just tumbled out of bed fully clothed. His off-white shirt, unironed and crumpled, had its two bottom buttons missing, and was only half tucked into his grubby school trousers. He didn’t have a school jumper, and when I’d asked him about that he’d told me it was because his dad didn’t think it was worth spending the money as he’d probably be excluded soon and would be off to a different school.

‘You can have one of my spares,’ I’d said, this being the logical solution, but Ben, loyal to the last, and not wanting charity, shook his head. ‘Thanks, Miss,’ he’d said. ‘But if my dad don’t want me to have one then I won’t have one.’

Free biscuits, however, were another matter – no one in my classroom ever seemed to turn them down and, though I could see Molly was embarrassed, listening to Shona trying to engage Imogen in conversation – she was blushing furiously – the atmosphere in the room wasn’t quite as awkward as I’d feared.

And my plan for the morning would hopefully encourage that further.

‘Right,’ I said, once everyone had a drink and a biscuit. ‘Chatter time is over. Time to listen.’

I handed out two packets of dried spaghetti and two bags of marshmallows, to the general appreciation of all concerned.

‘Wobbly Towers!’ said Henry as I did so. ‘Yess!’

‘Yes, Wobbly Towers,’ I explained, for the benefit of Imogen and the others – Henry was the only one of the group who’d done the activity before, the other children having only been with me for a month or so. ‘Henry’s correct,’ I said. ‘That’s what we’re doing this morning. And today it’s going to be boys against girls.’

I then went on to explain the basics of ‘Wobbly Towers’, one of my most popular and well-used group activities. I would give the children an hour, during which they had to spend half an hour designing and planning the structure of a wobbly tower, and then build one out of the sticks of dried spaghetti and the marshmallows. It was a little bit like creating the molecular structure models you’d see in science classes, but we made no mention of atoms and bonds or anything complex like that. They simply had to create something that would stand unsupported for at least one minute, with a prize going to the team who, in my ‘professional’ opinion, had been the most inventive with their construction ideas.

Wobbly Towers was a team activity, which meant it was also a great ice-breaker, which was why I did it so often. With children coming and going all the time it was important to plan activities that helped with the bonding process; especially important, given that the kids that came to me often did so because of their struggles to find friends.

Henry’s hand shot up as soon as I’d finished speaking.

‘Yes, Henry?’ I said, one eye on Imogen’s impassive face.

‘Miss, do we get to eat the marshmallows after we’ve finished?’

‘Hmm, let me think …’ I said, pretending to muse as I went to my desk to get paper and pencils for everyone. ‘Well, if you take the full half hour to plan properly (the kids were always itching to plunge in impulsively and start building, so that was important) and if you do create a tower that stays upright for the whole minute … then, yes, I suppose I could let you share the marshmallows out at the end.’

There were smiles all round. We had the same conversation, pretty much, every time we did it.

‘Epic,’ said Henry to his fellow boys, as they took the pieces of paper I was proffering. ‘Let’s show the girls, eh?’

Molly and Shona tutted as they came up behind them, Imogen falling into step behind Shona, and taking the paper and pencil she passed back to her.