Steps in Speaking English (Шаги в разговорном английском)

2. What do they really hate doing?

3. Tell about your Saturdays using the words above and words from the vocabulary.

Exercise 10. Make short dialogs using the scheme:

Example.

A: I think you really hate listening to heavy metal.

B: No, you’re wrong. I absolutely love it, especially Rammstein early in the morning.

Exercise 10. How often..?

Communication: Telephone calls

Exercise 11. Read these expressions, translate them, try to learn them by heart and complete your own dialogs using the same pattern.

Exercise 12. Please, play your role, using the expressions above.

Students B Role plays.

1 Making and taking calls

You are the receptionist at AIC computing. Answer the phone and ask for the caller’s name. Connect the caller to Louis.

Now you are Louis. Answer the phone. Say you don’t have time to talk. Ask the caller to call later.

2 Reasons for calling

You saw a job advert in the paper for the position of trainee manager. You’d like to apply for the job. Call the Human Resources Department and ask them to send you details. Give your name and address.

3 Leaving messages

Answer the phone. Rashid is out of the office today. You don’t know when he’ll be back. Take a message for him. Take the caller’s mobile number.

4 Taking messages

Answer the phone. Martha is out. Take a messages for her.

5 Asking the caller to wait

You work in Henri Reiser’s office. Answer the phone. Henri is talking on another line. Find out if the caller wants to wait.

6 Asking for repetition and clarifying

Your colleague calls about a visit by a client next week. Write down the information about the client’s arrival at the airport.

7 Ending the call

Answer the phone. It’s a colleague. You’re VERY busy today.

8 Booking hotels and restaurants

You are the manager of Renoir’s restaurant. Answer the phone and take a booking. Remember to ask for:

Customer’s name? number of guests? date and time

A contact number? smoking or non-smoking table?

9 Booking transport

10 Dealing with telephone problems

You’re waiting for you colleague’s to arrive. You have a meeting with him/her and you can’t meet later on. Answer your colleague’s call. It’s a really bad line.

11 Making appointments

You are Mr. Francone. Your colleague calls to arrange a meeting. You have a day off on Tuesday 25th. You are free at 3.15 on the next day. Find out where the meeting is.

12 Inviting people

Your friend calls and invites you to the theatre. Find out when it is. Accept or decline.

13 Confirming arrangements

You are organizing your Managing Director’s leaving party. Here is your current schedule. Your boss calls to confirm the arrangements.

14 A conference call

You are a sales manager. The company wants your staff to have English lessons. You have ten staff but they are very busy and some don’t want to stay late. Talk the training manager and try to find a solution.

15 Placing an order

Your work at Spyline. Take a customer’s order and complete the order form below:

16 Solving problems

You work for a delivery company. A regular customer calls with a problem. What action will you take?

17 Complaining and handing complaints

You work in a hotel. A customer calls you with some complains.

18 Selling on the phone 1

Answer a call from a company which design websites. You don’t have a website so you are interested. Arrange for the person to visit.

19 Selling on the phone 2