Fundamentals of Performance Improvement. Optimizing Results through People, Process, and Organizations

Fundamentals of Performance Improvement is a substantially new version of the down-to-earth, how-to guide designed to help business leaders, practitioners, and students understand the science and art of performance technology and successfully implement organizational and societal change. Using the Performance Improvement / Human Performance Technology (HPT) model, the expert authors explain step-by-step how to spot performance indicators, analyze problems, identify underlying causes, describe desired results, and create workable solutions. «It does not matter what function you align yourself to in your organization, this book allows you to tap into the secrets that drive …