Managing Social Service Staff for Excellence. Five Keys to Exceptional Supervision

An essential guide for those charged with supervision of nonclinical staffin programs, agencies, and units within social service organizations «As someone who has worked in social service agencies, consulted with hundreds of them, and who teaches social service professionals, Ms. Summers knows the issues faced by agencies firsthand. From this experience she has compiled a thoughtful and well-organized text that identifies the principles of effective supervision.» —Samuel Knapp, EdD Director of Professional Affairs, Pennsylvania Psychological Association From the Foreword The care of patients and clients of social service agencies is increasingly being performed by parapro…