Operational Risk Management. Best Practices in the Financial Services Industry

Praise for Operational Risk Management «Ariane Chapelle is one of the world's leading teachers, thinkers and writers about operational risk. The combination of her professional experience as a practitioner in the financial services industry and her role as an advisor to regulators makes this textbook a must-read at all levels of both regulated and unregulated financial institutions.» —Amédée Prouvost, Director, Operational Risk, The World Bank «Insightful…That's the first adjective that came to mind when I read this book. Operational Risk Management: Best Practices in the Financial Services Industry offers a 360-degree perspective of operational risk, from triggers and ca…