There are 10 listening habits that are most damaging to your skill as a listener and most weakening of your Social Intelligence.
1 Pretending to pay attention when you are really not
2 Trying to do other things while listening
3 Deciding the subject is uninteresting
4 Getting distracted by the speaker’s way of speech, or other mannerisms
5 Getting over-involved and thus losing the main thread of the person’s argument or thoughts
6 Letting emotion-filled words arouse personal anger and antagonism
7 Concentrating on any distractions instead of what is being said
8 Taking linear, one-colour notes
9 Listening primarily for facts
10 Avoiding anything that is complex or difficult
Of which bad listening habits are you guilty?! Make a note of where your weaknesses lie, and where you can do most to improve your listening skills.
Active Listening
Listening is not a passive activity; it’s not the ‘unexciting’ or ‘unflamboyant’ part of a conversation. As I myself found out, listening well is the vital ingredient in a successful, productive and interesting conversation.
‘Drawing on my fine command of language, I said nothing.’
(Robert Benchley)
Nor is it just a person’s words that we should listen to. If we are aware of the other person’s body language as well (see Chapter 2 (#ud6a78477-defd-5e92-9148-2d4a7917f5a0)) we can intuit so much more meaning from any conversation – we can listen to what they feel as well as what they say.
There is a humorous phase that is particularly apt here: ‘I know that you believe that you understand what you think I said, but I am not sure you realize that what you heard is not what I meant!’
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