Small Talk: B1+

Small Talk: B1+
Deborah Capras

Build key business relationshipsCollins Small Talk gives you the confidence to start a conversation and transition into bigger conversation topics so that you are able to build relationships, develop business partnerships and be successful in business.Learn the language to:• Meet people for the first time• Greet people in subsequent meetings• Show and receive hospitality• Deal with remote communication• End a conversationThe book includes information on best practice and key phrases for students to refer to and practise saying out loud using online audio. Online audio also includes good and bad examples of authentic recordings of small talk for learners to listen to and assess.Suitable for students whose level of English is Intermediate / CEF level B1 and higher.Small Talk is part of Collins’ English for Business range of materials to help business people who need to use English frequently in their work. It is designed for people who are about to or already work for a foreign or multinational company, deal with overseas customers or travel for business.Other titles in the Collins English for Business range:Reading • Writing • Listening • Speaking • Key Business Skills • Business Grammar & Practice • Business Vocabulary in Practice • Effective International Business Communication

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Collins (#u4eececa3-c1e7-5d74-bfa5-33600ee0aaab) HarperCollins Publishers, 77–85 Fulham Palace Road, Hammersmith, London W6 8JB

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First edition 2014

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Source ISBN: 9780007546237

Ebook Edition © JUNE 2014 ISBN: 9780007574759 Version: 2014-08-19

Contents

Cover

Title Page

Copyright

Contents Map (#uf7c63213-5cf4-5c3f-8c88-3f4e299beb89)

Introduction (#u01c009fb-1a6a-54a4-94d4-e6cac31eb2e8)

Part A: Face to face (#uff8b7739-60e7-5f32-97d1-afcf0ebb118c)

1 New contacts (#ulink_f51d83d3-93e1-5fc2-a4b8-4cfb7a434eea)

2 Old contacts

3 Start networking

4 Introducing the business

5 On to business

6 Great guests, perfect hosts

7 Opening up

8 Using everyday moments

9 Who’s who and what’s what

10 Entertaining

11 Tell us a story

12 Sensitive topics

13 Goodbye – for now!

Part B: At a distance (#litres_trial_promo)

14 Phone, video and online meetings

15 Email exchanges

16 Social media for professionals

Part C: Communication strategies (#litres_trial_promo)

Answer key (#litres_trial_promo)

About the Author (#litres_trial_promo)

About the Publisher (#litres_trial_promo)

Contents Map

Introduction

Small talk is not small

We all prefer to do business with people we trust. To build trust with your business partners, you need to have good working relationships and you can create the basis for such relationships if you can connect with people on a personal level. Small talk can help you to make this connection.

Why make small talk?