Клиентский сервис

From best-selling author Jeffrey J. Fox, how the savvy see opportunity – and capitalize on it Economic downturns separate the winning companies from the struggling. And as best-selling author Jef…

Praise for Chocolates on the Pillow Aren't Enough «Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that …

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlt…

"I’ve always said that education without execution is just entertainment – and Lior illustrates this beautifully in his book. It is important to learn HOW to implement a successful Customer focus…

Главная цель – помочь новичкам самой популярной и высокооплачиваемой профессии лешмейкер разобраться в системе построения отношений с клиентами, научиться изящно разрешать вопросы, которые неизб…

A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a p…

This cutting edge and comprehensive book—with contributions from the star faculty of Cornell University's School of Hotel Administration—offers the latest thinking on the best practices and strat…

Praise for Connected CRM “Many books explore the subject of CRM. In this book the ‘m’ is for Marketing and David’s seasoned perspective indeed makes it a capital ‘M.’ Taking core direct response …

Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships …

Praise for Taming the Search-and-Switch Customer «What an excellent wake-up call! Your company's most valuable asset—your loyal customers—have more tools than ever to compare you to competitors a…

A five-step strategy for turning a commodity into a necessity When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows business…

Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Conve…

Practical strategies for better customer service based on the principles of servant-leadership Individuals in the workforce and the clients they serve are the fundamental building blocks of every…

CRM was supposed to help businesses better understand their customers and increase efficiency. Yet most companies are not getting the return they expected. Is it possible to make customers happy …

Praise for Take Their Breath Away «Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and cust…

Тема продаж в переписке сейчас одна из самых актуальных на рынке. Все хотят узнать, как легко продавать свои услуги/продукты и затрачивать минимум времени на этот процесс. Если вы: - несколько дн…

Книга для всех, кто хочет вдохновлять сотрудников делать больше, чем достаточно, и сделать свой сервис по-настоящему клиентоориентированным. В ней вы найдете 68 реальных историй из разных отрасле…

В монографии раскрываются вопросы функционирования организаций сферы услуг туризма и гостеприимства, исследуется современное состояние отдельных отраслей туризма и гостеприимства, проблемы и перс…

Книга для любознательных парикмахеров изучает конструирование стрижки методами построения от Видал Сассун и техники несведённых зон. В учебнике разобрана самая интересная, разнообразная и самодос…

В этой книге собраны 70 самых сильных инструментов доверительного маркетинга, которыми вы сможете пользоваться в своей работе. Каждый из них – способ заполучить навсегда сердце клиента: от частно…