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Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach,…

In Divine Illumination, Schumacher offers an original approach to Augustine's theory of divine illumination, the precondition of all human knowledge. Written with great originality and clarity, s…

Subprime Cities: The Political Economy of Mortgage Markets presents a collection of works from social scientists that offer insights into mortgage markets and the causes, effects, and aftermath o…

Once condemned by Modernism and compared to a ‘crime’ by Adolf Loos, ornament has made a spectacular return in contemporary architecture. This is typified by the works of well-known architects su…

This international bestselling book on acute paediatric care is the coursebook for the Advanced Life Support Group’s Advanced Paediatric Life Support (APLS). It uses their practical approach, a t…

Автор – известный создатель революционного метода психотерапии, «изюминкой» которого служит сплав собственно психоаналитического процесса и целенаправленной работы пациента над своим физическим т…

In the twenty-first century, promotion is everywhere and everything has become promotable: everyday goods and organizations, people and ideas, cultures and futures. This engaging book looks at th…

Everything you need to know about the DSM-5 in an organized and concise presentation Providing you with a quick and easy way to get up-to-speed on recent changes to the two main classification sy…

How could one company—General Motors—meet disaster on one continent and achieve explosive growth on another at the very same time? While General Motors was hurtling towards bankruptcy in 2009, GM…

Proven strategies and tactics that you can use to lead workers to safety Industrial facilities supervisors, from front-line managers to CEOs, can depend on Alive and Well at the End of the Day fo…

Combining carefully chosen primary quotes with extensive discussion and everyday illustrative examples, this book provides an in-depth introduction to classical and contemporary theory. Uses a wi…

One of the most prolific and respected scholars today, Manuel Castells has given us a new language for understanding the impact of information and communication technologies on social life. Polit…

This is a complete examination of the theory and methods of modern olefin metathesis, one of the most widely used chemical reactions in research and industry. Provides basic information for non-s…

Natural ventilation is considered a prerequisite for sustainable buildings and is therefore in line with current trends in the construction industry. The design of naturally ventilated buildings …

A comprehensive introduction to using modeling and simulation programs in drug discovery and development Biopharmaceutical modeling has become integral to the design and development of new drugs.…

The Great American Dream of cruising down the parkway, zipping from here to there at any time has given way to a true nightmare that is destroying the environment, costing billions and deeply imp…

The Trainer's Handbook of Leadership Development offers facilitators, human resource professionals, and consultants a wide-variety of tools and techniques for developing leadership competencies a…

The Leader in Resources for Training & HR Professionals for the Past Four Decades For 40 years, The Pfeiffer Annuals have helped professionals in the workplace learning and performance field to s…

Unmanned Aircraft Systems delivers a much needed introduction to UAV System technology, taking an integrated approach that avoids compartmentalising the subject. Arranged in four sections, parts …

This textbook explores the ways in which language informs the structure and function of the human mind, offering a point of entry into the fascinating territory of cognitive science. Focusing mai…