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Praise for Selling Luxury «Geneviève and Robin have brought together their talents to create a book that gives all Sales Ambassadors the fundamentals in selling and building customer loyalty.» —H…

The world's most infamous hacker offers an insider's view of the low-tech threats to high-tech security Kevin Mitnick's exploits as a cyber-desperado and fugitive form one of the most exhaustive …

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have…

A long-term game plan for investment success What matters most in achieving financial success is not how well one plays any single round of the investment game, but whether they have a well thoug…

CA has assembled dozens of real-world stories from customers to help readers understand how to use the included software to move all of their songs, pictures, files, and settings over to a new co…

Nonprofit managers have been slow to embrace the digital age. Although technology has transformed the face of the for-profit sector and how it operates, nonprofit use of technology to improve int…

In Brand from the Inside, Libby Sartain and Mark Schumann, branding experts who helped to build employer brands at Southwest Airlines and Yahoo!, describe this secret weapon for a business. The b…

Thinking to stay ahead of change In a complex business climate, people need to make informed decisions and learn how to think flexibly. A leader's most important asset is the ability to sense cha…

Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and…

The authors offer a framework that allows organizations to go beyond quick fixes and fundraising strategies to a broader paradigm that encompasses community and organization building. What if eve…

A complete set of tools for applying entrepreneurial strategies and techniques to your nonprofit As a follow-up to their book Enterprising Nonprofits, the authors of Strategic Tools for Social En…

In The Missional Leader, consultants Alan Roxburgh and Fred Romanuk give church and denominational leaders, pastors, and clergy a clear model for leading the change necessary to create and foster…

Here's the book you need to prepare for exam 1D0-410, CIW Foundations. This study guide provides: In-depth coverage of official exam objective groups Hundreds of challenging review questions, in …

Here's the book you need to prepare for Exam 1D0-470, CIW Security Professional. This Study Guide provides: In-depth coverage of official exam objectives Practical information on security concept…

The first and only Study Guide for the MCTS Windows SharePoint Services 3.0 Configuration Exam (70-631) Windows SharePoint Services 3.0 is a free collaborative tool that allows you to share and o…

Here's the book you need to prepare for Exam 1D0-420, CIW Site Designer and Exam 1D0-425, CIW E-Commerce Designer. This Study Guide provides: In-depth coverage of official exam objectives Practic…

The compelling story of the quest to understand the human mind – and its diseases This engaging presentation of our evolving understanding of the human mind and the meaning of mental illness asks…

In The Source of Success, Peter Georgescu, former CEO of the world-renowned advertising agency Young & Rubicam, reveals the nature of the new economic world, and shows what it takes to win in thi…

Beans is the story of The El Espresso, a legend in its own time in Seattle and a coffee company that has prospered by intentionally staying small, inspiring fanatical customer loyalty in the proc…

An inside look at modern approaches to modeling equity portfolios Financial Modeling of the Equity Market is the most comprehensive, up-to-date guide to modeling equity portfolios. The book is in…