For these are the economic realities within which supermarkets operate. In 1962 average yearly pay was £799. By 2012 it was £26,200. It has increased by a factor of just over thirty. However, the picture with house prices is rather different. In 1962 the average house in Britain cost £2,670. Fifty years later it costs around £245,000. House prices have therefore increased by a factor of over ninety. Just stare at those numbers for a moment. House prices have increased at roughly three times the rate of earnings. Brutal, those figures, aren’t they? Faced with these realities, all those interesting historical debates about the fight by women like my mother and her friend Carole for the right to go out to work in the sixties and seventies become completely irrelevant. It’s no longer about the right to work. It’s about the need to work. The fact of the matter is that to support and run a household both members of a couple with kids need to be holding down full-time jobs. That makes them hideously time-poor. Ask anybody today to clear a morning of their diary just to go down the road to watch a man cut the butter you need off a huge block and they’d laugh in your face. In that context, supermarkets really are not evil. They are a complete godsend.
They are something else too, something the legions of food obsessives who spend so much of their time bemoaning their dreadful impact on our culture could never bring themselves to admit. Supermarkets are a force for change, good change, the sort of change that makes life worth living. We talk endlessly about food revolutions, about the way our culture has developed over the years; how we have gone from a time when olive oil was something sold in the chemist’s for earache, and Parmesan cheese came grated unto dust and smelling lightly of vomit, to a foodie Shangri-La in which we all feast at a national table weighed down with gloriously good things to eat. We go on about this without noticing that in the vanguard of this revolution are the supermarkets. None of the things we take for granted these days – bunches of fresh brassic flat-leaf parsley rather than the dried, friable stuff that looks like the wrong end of a pot-pourri; butter from Brittany with crunchy salt crystals and a slight cheesy edge; cooking chorizos; crisp, green, peppery first-press olive oils; artisan breads; free-range eggs; big, butch sausages made from happy, outdoor-reared pigs; Thai cooking pastes; miso sauce and fish sauce and sesame oil, and so many other things besides – would be as freely and as widely available as they are today without the supermarkets.
I remember the first moment this struck me. It was the mid-nineties and I was on holiday in the Yorkshire Dales. We took a day trip to Blackpool. I’m not sure why. I think we just wanted to feel cheap and dirty for an afternoon. It worked. In a good way. On the way back I decided we should stop off at the big supermarket – I think it was an Asda – on the edge of town to pick up some stuff for dinner. I had a double rack of lamb back at the cottage we were renting and I wanted to stuff it with a mixture of breadcrumbs and basil, olives, anchovies and caramelized onions. In those days my credentials as an urbane young man, who understood the imperatives of a Mediterranean diet, rested on that thing I did with the double rack of lamb. It was something I made quite often at home, but to caramelize the onions I needed a bottle of deep, dark, sour-sweet balsamic vinegar. In London, getting hold of some of that was no problem at all. There was always a well-stocked deli somewhere nearby, ready to do the business. But on the edge of Blackpool? I trudged moodily around the aisles, my face fixed in a sneer of pure metropolitan disdain. In short, I had my normal face on.
Soon the expression was gone. For there, on the shelf, was not just a bottle of balsamic vinegar. There was a choice of balsamics. Oh my.
This story looks ludicrous, doesn’t it? It’s quite clear that I’m a patronizing schmuck. What’s so amazing about balsamic vinegar in a Blackpool supermarket? But that’s the thing. In the nineties – less than twenty years ago – everything was amazing about this. I left that Asda clutching my bottle of balsamic – and my fresh basil, and my glistening anchovies – feeling like the country in which I lived was suddenly a better place. And it was suddenly a better place because a supermarket had decided to stock the things I wanted to eat.
Why had this happened? Because food media in Britain, as elsewhere around the world, had exploded.
A SHORT HISTORY OF A FOOD REVOLUTION
Just as we have to acknowledge the part that the supermarkets have played in revolutionizing the way we eat, so we also have to swallow hard and accept that the key people responsible for changing the way we eat in Britain are those renowned gourmands Margaret Thatcher and Rupert Murdoch.
I’ll say that again: Margaret Thatcher and Rupert Murdoch. Or, to give them their full job descriptions, arguably Britain’s most divisive post-war Prime Minister, and a media mogul now generally regarded as having been at the head of a company whose employees routinely engaged in phone hacking.
Let’s go back a bit. Whenever you hear Britain’s Dordogne-loving middle classes engage in eye-rolling about the state of food culture in their own country and extolling the virtues and marvels of France, where every small town and village supports a perfect restaurant, and where they do not object to spending reasonable sums of money on food, and a family bonding experience involves slaughtering a whole pig and butchering it down so that everything other than the oink can be eaten, it is worth reminding them of this: during the Second World War the French quickly decided the game was up, laid down their arms and got on with their lives. Or lunch, as they called it.
When that great historian and social commentator Bart Simpson described the French as ‘cheese-eating surrender monkeys’ he was obviously being shamelessly provocative.
On the other hand, as with all great gags, there was more than a grain of truth in it. The French do eat an awful lot of cheese. Witness General de Gaulle’s great gastronomic boast, disguised as despair, about the impossibility of successfully ruling a country that has ‘246 different kinds of cheese’. And, well, they did actually surrender. Quite a lot.
Britain, meanwhile, locked in a war of national survival, industrialized its food-production system and introduced rationing on a vast scale. (And yes, of course, there was also some rationing in France during the twentieth century, but nothing like on the scale of that in Britain.) It is hard to overstate the damage that this war did to Britain’s food culture. A whole generation forgot how to cook. Likewise, a genuine fight for survival, combined with an ingrained Puritanism which regarded the spending of anything more than necessary on food as plain wrong, made completely redundant any sort of interest in food beyond its importance for basic nutrition.
There were, of course, torch-bearers in post-war Britain who fought the good fight. Raymond Postgate launched The Good Food Guide in 1951, identifying the few places worth eating in by soliciting reviews from diners around the country; it was an early example of the kind of crowdsourcing the web would make de rigueur half a century later. A few chefs and restaurateurs – George Perry-Smith at the Hole in the Wall in Bath, for example, Joyce Molyneux at the Carved Angel in Dartmouth, or Brian Sack and Francis Coulson at Sharrow Bay in the Lake District – worked hard to introduce a select band of people to a better way of eating. But it was a minority sport for what was regarded as a decadent, over-indulged minority. Hell, in the early seventies most people had to live with the lights going off half the time. Against that a dish of salmon en croute with a sorrel sauce wasn’t merely a luxury; many people thought it was nothing less than an obscenity.
It took Margaret Thatcher’s second election victory in 1983, and the boom that followed, to solve that problem. Suddenly having money was OK. It was better than OK. In the famous words of Oliver Stone’s creation Gordon Gecko in the movie Wall Street, greed was good. So we spent money on houses and on cars and on shares, and on awful double-breasted suits with big shoulders and sleeves baggy enough so we could roll them up. Oh, the shame.
Eventually we were going to need something else to spend our money on, and food was the solution. It is no coincidence that some of the key restaurants of Britain’s first restaurant boom – Bibendum, Kensington Place, The River Café and Harvey’s, with a young chef called Marco Pierre White at the stove – all opened in 1987.
At the same time something else happened, something absolutely vital. Rupert Murdoch went to war with the print unions, to free himself from the labour restrictions that were stopping the introduction of new technology. Others had been involved in this struggle, most notably Eddie Shah, who finally launched the all-colour Today tabloid newspaper in 1986. But it was Murdoch’s decision later in the same year to lock out the unions and move production of his papers – the Sun, the News of the World, The Times and the Sunday Times – from Fleet Street to a wholly new computerized plant in Wapping which changed everything for the newspaper business. It made the industry cheaper. It made it quicker. And it made the newspapers bigger. Suddenly, printing multiple sections was not only doable. It was necessary. After all, the economy was booming and advertisers were gagging to buy space. There was only one problem: what the hell to put in that space?
The success of glossy magazines like ID and The Face, launched in the early eighties, alerted older national newspaper editors to something their younger magazine brethren had long known: there was this thing called lifestyle, and it sold copies. These newspaper supplements quickly filled up with pages of property, fashion and, of course, food. There is an assumption that there have been restaurant critics on Britain’s national newspapers for decades. It’s not so. Jonathan Meades was one of the first to be appointed, to a column on The Times, but not until 1986. Likewise, today the profession of restaurant PR is firmly established. However did we get by without them? Presumably restaurants used to just unlock the doors and wait for people to come and be fed.
The first public relations man solely dedicated to the dark arts of promoting restaurants and chefs was a former music business PR with a mop of blond hair, a neat line in patter and a taste for the hard stuff. Alan Crompton-Batt single-handedly invented the restaurant PR industry in 1987 when he began pushing a young Yorkshire-born cook with lots of black hair, piercing eyes and a talent for rock-star antics called Marco Pierre White. If Marco hadn’t existed it’s entirely possible those acres of newsprint crying out for content would have had to invent him. Indeed, it’s arguable they actually did. And quickly this spread from print to television. Where once food on TV was presented by essentially domestically orientated cooks and food writers like Fanny Craddock and Delia Smith, suddenly there was a bunch of intense-looking men in whites emerging from behind their restaurant ranges. Take Six Cooks, three series of which ran on the BBC in the mid- to late eighties, introduced the British public to a whole new set of combustible, distinctly uncosy personalities like Raymond Blanc, Nico Ladenis, Marco, and a very young Gary Rhodes.
Witness the birth of the celebrity chef. Britain’s food revolution was under way.
Britain’s supermarkets were brilliantly placed to cash in on it. A classically Thatcherite relaxation of the planning laws, combined with an abundance of capital on the markets, had enabled the biggest supermarkets to grow and prosper. They abandoned city centres where there was not enough space – many of the original self-service supermarkets were in disused cinemas, the only buildings big enough to accommodate them on the high street – for purpose-built retail sheds on the edges of residential areas. With this expansion came a greater responsiveness. If a big-name cook named a must-have ingredient on TV, the supermarkets could have it on the shelves within days.
Over the years Delia Smith has moved the market in liquid glucose, cranberries, and even something as basic as eggs. In more recent years supermarkets have rushed to stock ingredients as diverse as crab, rabbit, fresh herbs and wild mushrooms in response to recipes from the likes of Hugh Fearnley-Whittingstall, Gordon Ramsay and Nigella Lawson.
But the relationship between big-name chefs and the supermarkets goes much further. Many chefs like Rick Stein or Hugh Fearnley-Whittingstall may well make a point about the imperative to support local food producers and suppliers. Rick Stein has included at the back of some of his books long lists of contact information for these suppliers. The implication – and sometimes the overt message – is that the spread of supermarkets is something that must be resisted. And yet, increasingly, it is the very same supermarkets which are responsible for making these books best-sellers. Publishers are unembarrassed about it. They will tell you this: unless a big, glossy cookbook from a big, glossy Celeb Chef has supermarket support, it simply will not do well. As to the supermarkets, they really don’t care what message is being handed out as long as it sells. In 2004 Felicity Lawrence’s Not on the Label, which took absolutely no prisoners in explaining the evils of supermarkets, began selling so well that Tesco simply couldn’t resist. They just had to start stocking it. And so the sales increased even further.
This is the reality. It is fashionable to slag off supermarkets (even as, sheepishly, we slope off to them to do our weekly shop). It seems no discussion of British food culture can ever be complete unless it includes a complete trashing of the awfulness of these food retail leviathans. And yet, if they did not exist, if they were not such sophisticated, complex, customer-focused businesses, the food revolution of which this whole discussion is a part simply wouldn’t have happened. They have become a vital part of our national life, and have benefited us hugely.
And all of this would be a glorious and marvellous thing. We should be moved to write prose poems about our supermarket sector, compose rousing anthems, erect monuments in its honour. We should, at the very least, be hugely thankful for what we have and its impact on the modern way of life. Were it not for one thing, which is …
3.
SUPERMARKETS ARE EVIL (#u3ed90456-ae32-5e71-a30a-aceafadcf258)
The spring of 2011 in Britain was marked by an unusually warm, sunny spell of blue skies and soft breezes, and in the plum orchards of Kent the white blossoms bloomed full and heavy. It promised a solid harvest with yields up on the year before. There would, as there had so often been, be lots of domestic plums to meet demand. Britain is good at growing plums. Which is not really surprising. We have been growing them for a very long time. There is evidence of plums being used in cookery during the Roman occupation. By the medieval era they were so dominant that the word ‘plum’ had become a synonym for all sorts of dried fruits, the famed plum pudding served at the Victorian Christmas a mark of its lasting popularity.
Certainly when the technologists for the major supermarkets began talking to plum farmer Peter Kedge early in 2011, he was able to reassure them that he would have lots and lots of fruit for them to buy, punnet after punnet of Marjorie’s Seedling, Reeves and Victoria, as much as 260 tonnes. The technologists monitor the levels of produce supply, to ensure the big multiples can keep their shelves stocked. ‘The message I was getting back from the supermarkets was that they could take everything we would grow,’ says Kedge, who has been a farmer of apples and plums since 1988, when he joined his wife’s family business. ‘Mind you,’ he says with a weary air, ‘they always say that.’ Even so, early in 2011 Kedge had no reason to think the harvest would be anything other than a roaring success.
And it might have been were it not for an 83-year-old woman, who was admitted to hospital in the north-west German state of Lower Saxony on 15 May, suffering from bloody diarrhoea. On Saturday 21 May she died, becoming the first of fifty people across Europe – more than forty of them in Germany – to lose their lives to a virulent strain of shiga toxin-producing E. Coli. It’s a complicated name for a vicious bug that shreds your kidneys and turns your blood poisonous. As well as the fifty deaths there would be 4,000 other serious cases across Europe, an outbreak that initiated the scientific version of a manhunt for a serial killer. Like all proper detective stories the search came complete with blind alleys, false leads and undeserving suspects. Prime among the innocent were cucumbers from Spain which, on 26 May, were fingered as the cause by German health officials. The next day a Europe-wide alert was issued calling for the withdrawal from sale of all organic Spanish cucumbers. Shortly afterwards the Robert Koch Institute, the German state body with responsibility for disease control and prevention, issued guidance warning against the consumption of not just cucumbers but also raw tomatoes and lettuce. It was a bad month for salad.
The consumer response was all but instantaneous. Even in Britain, where nobody had died, and where the only people who had contracted the illness had visited Germany, sales of cucumbers simply halted, regardless of where they had come from. Health officials in Britain tried to reassure the public that the cucumbers on sale here were safe; even so a glut built up and tonnes had to be dumped. (So much so that on Friday 10 June I found myself interviewing chef Jamie Oliver live on BBC1’s The One Show about the best way to use up cucumbers. He demonstrated a killer twelve-hour pickling recipe.)
In time the German authorities would absolve the innocent cucumbers of blame. Attention would shift swiftly to a bean-sprout farm in Lower Saxony, and from there back down the food chain to a 15,000-kilogram consignment of seeds that had left the port of Damietta in Egypt almost two years earlier on 24 November 2009. But by then the damage had been done. German consumers hadn’t simply turned against cucumbers or even just salad vegetables in general. They had pretty much started boycotting all produce from Spain. What had begun with the death of one octogenarian German lady would, by the middle of that summer, have become a full-blown political and economic crisis, with the Spanish authorities estimating that it had cost Spain’s agriculture sector over a quarter of a billion dollars.
And that’s where it became a problem for Peter Kedge.
Because among the produce Spanish farmers could no longer sell to the Germans were plums. An enormous number of cricket-ball-sized, blemish-free, sun-ripened plums. For the Spanish farmers this was, as it happened, not much of a problem. In Britain farmers generally don’t get paid in full for their produce until the supermarkets take delivery, a major issue we will come to later. In Spain, however, the agents, who act as middlemen, pay for the plums before they’re harvested, and then profit when they finally sell on. In Spain there was now a major glut of plums which the agents had to find some way to sell, in a manner which might literally cut their losses. What they needed were customers, and in the British supermarkets that was exactly what they found.
‘It was just as we were about to harvest,’ Peter Kedge says. ‘All of a sudden we got a message from our agents telling us the supermarkets we normally supply had decided to bring in foreign plums.’ It didn’t matter that the orchards of Kent were bulging with the things, that Britain has an ancient and venerable plum-growing history, or that for years a debate had been growing around the importance of sourcing local produce where possible to cut down on food miles. The supermarkets were going to follow the money. British growers estimated that they had to sell each punnet of plums to the supermarkets at 65p to break even. Spanish agents were offering their plums at 45p a punnet, simply to get them moving. ‘We couldn’t pick and pack our plums for that money.’
And so Kedge did the one thing which to him made any economic sense. ‘We decided not to pick them all, to just leave a significant amount to rot in the orchards.’ Dozens of tonnes of perfect British plums fell from the trees and decayed where they lay, until the air in the orchards was heavy with the boozy smell of rotting fruit and they buzzed with the sound of happy fruit flies. ‘It’s hard to describe what it’s like watching your harvest literally go to waste,’ Kedge said. ‘It’s horrible. There’s nothing worse.’
Peter Kedge’s family originally planted fifty acres of plum orchards back in 1999. Over the years, as supermarkets’ buying policies had bitten hard, that had been reduced to thirty-five acres, as trees were ‘grubbed out’. In the wake of the disaster of 2011 the farmer once again made plans to grub out trees – to destroy the capacity of his orchards. It was, according to the National Farmers Union (NFU), a story repeated across Britain: tonne after tonne of perfect plums left to rot, prime trees cut down, orchards emptied.
This is one of the complications of the fruit-growing business. If you are in arable crops – wheat or barley or maize or rapeseed – you can follow the ups and downs of supply and demand, changing your crop from one year to the next depending upon who wants what. Fruit farmers can’t do that. ‘Planting a plum tree is a major investment,’ Kedge says. ‘It takes about six years from initial planting to recoup the investment. And after that you might have another ten years in which to make money.’ The killing of trees simply ends that story. A little bit more of Britain’s ability to feed itself also dies.
The brutal, clear-eyed, wake up and smell the prime, Grade A, dark roast Taste the Extra Special Finest Difference coffee is: this is just business. This is what supermarkets do. Complaining about a supermarket chasing the cheapest price is like wandering into a brothel and complaining about all the shagging going on in there. And it’s true, up to a point. These corporate behemoths have shareholders to think about and profits to make. In the short term that is exactly what they do, and they do it extraordinarily well. Tesco made £1.9 billion in the first six months of 2011, up 12.1 per cent on the previous year. Sainsbury’s made £395 million, up 6.6 per cent. Asda made £803 million, and that was a drop of over 10 per cent. But there is a bigger, dirtier picture. The business of food supply is full of consequences, and some of them are very serious indeed.
Consider the dodo. A butcher trading in prime dodo meat – such lovely animals, all free-range, look at the drumsticks on that – would have been laughing all the way to the bank in 1620. He would have had access to all the dodo he could possibly want. By 1681, however, when the last dodo was killed by the last scurvy-ridden Dutch sailor to feed himself, it might not have looked like such a smart business model. Right now it feels like the big supermarkets are in the dodo extinction business.
The buyers drive such hard bargains, under such extraordinarily unfair terms, that British farming is being decimated. (And the way is being opened to fraud. The scandal around horsemeat being found in processed food products labelled as beef, which first broke across Britain and then Europe in January of 2013, was attributed by many to pressures on price. With beef at an all time high of £2.75 a kilo deadweight on the international markets and horsemeat at around £1.85, the substitution by unscrupulous traders made economic sense in the face of profit margins cut to the bone by supermarket buyers.) In the summer of 2011 food journalist Alex Renton tried to get farmers to talk, on the record, about their dealings with the supermarkets. Most of them refused. They demanded anonymity. They insisted upon off-the-record briefings. Whilst they are obviously lawful companies, the supermarkets did come across less as food retailers and more like mafias, hell-bent on extortion. Anybody who has done business with them might not think the comparison over-blown: the supermarkets would insist upon legally binding contracts that would tie producers into supplying them, but without a specified price. The supermarkets could, with little or no warning, simply reject a consignment of produce, insisting it didn’t hit quality thresholds. The producers would be required to carry the cost of any two-for-one and discounting offers. They would have to get their harvests packaged at plants designated by the supermarkets, often at twice the price it might cost to get the job done independently. (In June 2011 Peter Kendall, chairman of the NFU, told a parliamentary committee that some of these packers and processors pay a portion of the premium extracted from the farmers to the very supermarkets who had enforced the extra charge, as a kind of kickback.)
Most of all there is the issue of price. The best-known sector of British farming to suffer is dairy. Not long ago I spent a day working on a dairy farm in Cornwall. It’s not easy. I got up at four o’clock in the morning, which surely must be regarded as cruel and unusual punishment in itself. I did so, merely so I could stand in a cow shed and dodge plumes of steaming shite being fired out of big animals under pressure. A lot of the job seems to involve shit – dodging it, hosing it off, scraping it up. I weaved my way around the stamping, clanking hooves to wipe down teats with disinfectant. I felt the suck and pull of the automated milking system as the rubber plugs went on. I washed floors, scraped yards, piled hay, interacted with more shit, and then gave thanks to the gods that my day job mostly involves sitting at tables, either eating or writing about what I’ve eaten or feeling smug about what I’ve written about what I’ve eaten while wondering what I’ll eat next.
For all this – the brutal, grinding hard labour of milk production – the supermarkets were at that point willing to pay, through their intermediaries, the princely sum of 25p a litre. The cost of producing milk is around 27p a litre. It’s not a brilliant business model, is it? It’s not even on nodding terms with a brilliant business model. The majority of dairy farmers had, courtesy of supermarket buying policies, been sentenced to make a loss on every litre of milk they sold. The farmer who let me onto his farm as the worst work-experience student in world history said he hoped they might make enough to keep their heads above water by renting out holiday accommodation or selling the calves from their herd for beef. In short, the only way he might make money as a producer of milk was not by producing milk at all, but from other things.
Having spent that day working on a traditional dairy farm, to me it was no surprise at all that one dairy farmer was leaving the industry every week, simply because they couldn’t make it pay. Obviously, a lot of farmers do what they do because they love it. There are easier ways to make money, most of which don’t involve close proximity to animal faeces. But eventually even that sort of loving relationship can get dysfunctional, especially when it occurs to you that you’re not making money any more. Britain, a country full of green grassy fields, a place that could hardly have been more expertly engineered for grazing cows and producing milk, was losing its capacity to do so. At the peak of milk production in Britain, in 2001, there were, according to DairyCo, which represents British dairy farmers, 2.25 million cows producing five billion litres of milk a year, but their numbers were dwindling, down to 1.8 million cows in 2012. We had always been self-sufficient in liquid milk and yet by 2010 we were finally having to import the stuff from elsewhere to top up our own supply.
It’s the same story in a branch of farming which is close to my animal-fat-drenched heart: pigs. It’s close to my heart because I very much like eating them. A couple of years ago, pig farmers took out full-page newspaper adverts announcing that they were being paid less by the supermarkets than the cost of production for their animals. As a result, like dairy farmers, pig farmers were simply giving up. Jamie Oliver dedicated a whole hour of (distinctly unsexy) television to the problem. It had a snappy title, Save Our Bacon, but came down to sixty minutes of stolid, grumpy, whingeing farmers. And who wants to watch that? In any case the supermarkets really didn’t regard this as such a huge problem because they could buy in from elsewhere – Denmark, for example, or the Netherlands – where animal welfare standards are much lower. In this country it’s illegal to put sows in tightly confined stalls, which make it impossible for them to move around while they wean their litters. On the continent the practices continue. BPEX, the body which represents British pig producers, estimates that two-thirds of the imported pork and pork products consumed in Britain are produced in conditions that would be illegal in this country.
And yet, because of the power of the supermarkets, the industry seems incapable of mounting anything other than the most feeble of fightbacks. In the autumn of 2011 I was approached by BPEX to see if I would front a campaign for them. They wanted consumers to sign up to take a pledge, committing themselves only to buying pork which carried the British red tractor label. If you stick to that simple rule then you know that the meat you are eating has been raised under higher welfare standards. It sounded like a good campaign. After all, I had been arguing for exactly this for a while. Plus the campaign was on behalf of a trade body rather than a specific producer, so it wasn’t a product endorsement. We agreed a fee. We discussed what they wanted me to do: photo calls, a series of media interviews, lending my name and image to the campaign. All fine and dandy. It’s rather agreeable to be paid to say what you have already been saying for free.
There was just one thing. Obviously, getting consumers to buy the right kind of pork is important. It’s vital. But I had to be able to say during the interviews that the supermarkets also had a massive responsibility to pay British pork producers a viable price for their meat, and to support British producers so that they stopped going out of business. So that, in turn, the supermarkets didn’t have an excuse to import the stuff from animals tortured on the continent.
The PR company started wringing their hands. ‘You are right,’ they said, in response to my email, ‘supermarkets are part of the issue because the price paid to farmers is not reflective of the conditions in which farmers work and the cost of raising pigs in the UK versus abroad because of the higher welfare standards. However, BPEX is working with the supermarkets to lobby on the issues and we can’t be seen to rock the boat. Therefore we are utilizing customers to create demand.’ Great. Put it all back on the punters and let the supermarkets off the hook.
I said it was a deal breaker. I said that I had to be able to talk about the supermarkets. The PR people went silent for twenty-four hours and then announced that they had, after much thought, decided to go with a different person altogether. Funny that.
Witness the power of the supermarkets.